Be Prepared

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - ROI for 2020 4th Quarter

A Little …..

… goes a long way.

When it comes to staffing it can be hard, but what are most employees saying they value now more than ever?  TRUST.

We appreciate our employees, just like you do, and do whatever it takes to make them comfortable and successful.  Success this year means everyone keeping safe – that’s another reason we’ve teamed up with XOi Technology to keep your staff and our staff safe.
How does XOi work?  It is a remote service assistant that allows you to send us a picture of your equipment that needs to be repaired to limit in person contact.

Remote Service for Free*

Remote Service Assistant 
Send us a picture to get your equipment fixed ASAP!

When you have an issue with your equipment we’re here, but now more than ever.  With complete transparency, seamless communication and improved customer satisfaction. Hobart Service utilizes visual intelligence to help you make better, more informed decisions when it comes to maintaining your facility complete with photos and videos.

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - September 2020 Promotion
*Offer ends September 30, 2020

Staying on Top of Safety

New Service Technology
To keep you and your staff safe!
When you have an issue with your equipment we’re here, but now more than ever.  With complete transparency, seamless communication and improved customer satisfaction. Hobart Service utilizes visual intelligence to help you make better, more informed decisions when it comes to maintaining your facility complete with photos and videos.
Hobart Sales and Service Grand Rapids Restaurant Supply Store Grand Rapids, MI - Contactless Restaurant Support

June Newsletter

Staying Positive
Be ready for your customers!

We’ve been listening… a lot of people are ready for things to ‘get back to normal’.  With the uncertainty of the current situation we want to make sure you’re ready when the time comes to welcome people back into your stores and restaurants.  Sure, things will be different, but rest assured that you’re ready to go when people are able to come back.


Whole Kitchen Inspection Includes:

– Check switches
– Check for leaks 
– Lubricate/Grease
– Calibrate temps
– Check motor
– Check gaskets
– Check bearings
– Check power cords
– Check general hardware
– Gas Equipment
– Electric Equipment
– Ice Machine
– Refrigeration
– Dishwasher

Stay Ahead of the Game:

Our newest XOI Technology we offer limited in-person contact when in the field. Once your service is complete, an electronic copy of your service report will be emailed to you with a URL link to the XOi secure cloud server.

Learn More

Limited Contact Support

Expert Service. Complete Transparency.  Limited In-Person Contact. 

Your health and safety are our top priority! We remain committed to providing you the level of service you know and trust while adhering to the CDC’s latest safety guidelines. 

Intelligent Technology 

We utilize the XOi Vision app to provide each customer the highest level of service while keeping face to face interaction to a minimum. The platform’s photo and video documentation and sharing capabilities allow you to see what our techs see from the comfort and safety of your home. 

Benefits of Using XOi: 

  • Quickly identify equipment problems and maintenance issues 
  • Provide visual proof of completed and recommended work, shared via easily accessible web-links on your service report
  • Document ongoing equipment issues, allowing you to plan ahead for future service requests 
  • Conduct equipment surveys for existing systems and new equipment installs 
  • Enable remote video support for our technicians, helping them complete your service request in a single visit
Remote Support 
To help minimize the spread of the coronavirus, we have taken necessary measures and precautions to limit in-person contact when in the field. Once your service is complete, an electronic copy of your service report will be emailed to you with a URL link to the XOi secure cloud server. 
We Are Open! 
Our team remains active and is happy to take your calls and requests virtually. 
As we continue to navigate and adapt to the evolving situation, we remain committed to providing our customers expert and continued service, now and into the future. 
Continued Service 
Despite the evolving pandemic, we remain committed to providing you the level of service you know and trust. 
By utilizing XOi, our Service Technicians will still be able to communicate remotely and fulfill service requests if our office is closed. 

Diving into Food Holidays

Hobart Sales and Service Grand Rapids, MI - Valentines Day Restaurant Promotions

Take Advantage of Spending Habits

As some small, or ‘Hallmark Holidays’, are around the corner we love this time of year.  Since people will be out in the next couple of weekends and dining why not use your menus or promotions to your advantage?  71% of Americans planned to dine out for the holiday, according to a previous OpenTable survey, while most of them report they are currently making reservations around lunch time when they get the chance in the upcoming week.  Weather your books are looking a little little light, or you’re already over booked what are your plans for the night of?
Around 46% of diners pick steakhouses, so there’s plenty of room for YOU to  think outside the box when it comes to your menu!

Hobart Sales and Service Grand Rapids, MI - Place a service call

Hobart Sales and Service Grand Rapids, MI - Service Techs 24/7

Stay Ahead of the Game:

Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More

🎊 New Year, New Goals 🎊

Hobart Sales and Service Grand Rapids, MI - January Restaurant News

Setting your goals for 2020

We’ve always found that setting goals can be 2-fold, we start out cheery and optimistic, but in second quarter if things aren’t going perfect it’s hard to stay positive.  Well, after years of experience of running a local business we do know one thing, reliability is our number one priority and how we measure our success year-to-year.

That’s just it, how do you measure your success?  Is it revenue, new menu items, how quickly you can serve a client, or maybe employee retention?  All of these are key performance indicators that can very in the industry, but is our suggestion to consider when placing your 2020 goals.


Hobart Sales and Service Grand Rapids, MI - Service Techs 24/7

Stay Ahead of the Game:

Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More


Hobart Sales and Service Grand Rapids, MI - How to sharpen a Hobart slicer

Have you seen our YouTube videos yet?  Get tips on how to keep your equipment at it’s best all year round!

🌲It’s the Holiday (Banquet) Season🌲

Merry Christmas We’re Here for you in the New Year!

We’ve made it this far in the holiday season and we’re headed for the home stretch!  How can we help you finish off 2019 with a bang?  

Thank you for letting us be a part of your business, we truly appreciate everything you do!


Stay Ahead of the Game: Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More


Hobart Sales and Service Grand Rapids, MI - Restaurant Supply Store

Have you seen our YouTube videos yet?  Get tips on how to keep your equipment at it’s best all year round!

🎉 It’s the Holiday Season 🎉

Did you know more and more people are turning to restaurants for to-go meals on Thanksgiving?  More than side dishes, they’re looking for the whole kit and caboodle that looks like they made it.  No shame in that.  Have you tried offering meals to go?  Or if not the whole meal, how about the desserts?  Adding in some options could gain some added revenue.


Turn the front of house staff into reservations masters in 6 steps – 

  1. Create efficient processes for large reservations.
  2. Educate staff to educate customers. 
  3. Stay organized. 

Read all tips


Stay Ahead of the Game:

Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More