Limited Contact Support

Expert Service. Complete Transparency.  Limited In-Person Contact. 

Your health and safety are our top priority! We remain committed to providing you the level of service you know and trust while adhering to the CDC’s latest safety guidelines. 

Intelligent Technology 

We utilize the XOi Vision app to provide each customer the highest level of service while keeping face to face interaction to a minimum. The platform’s photo and video documentation and sharing capabilities allow you to see what our techs see from the comfort and safety of your home. 

Benefits of Using XOi: 

  • Quickly identify equipment problems and maintenance issues 
  • Provide visual proof of completed and recommended work, shared via easily accessible web-links on your service report
  • Document ongoing equipment issues, allowing you to plan ahead for future service requests 
  • Conduct equipment surveys for existing systems and new equipment installs 
  • Enable remote video support for our technicians, helping them complete your service request in a single visit
Remote Support 
To help minimize the spread of the coronavirus, we have taken necessary measures and precautions to limit in-person contact when in the field. Once your service is complete, an electronic copy of your service report will be emailed to you with a URL link to the XOi secure cloud server. 
We Are Open! 
Our team remains active and is happy to take your calls and requests virtually. 
As we continue to navigate and adapt to the evolving situation, we remain committed to providing our customers expert and continued service, now and into the future. 
Continued Service 
Despite the evolving pandemic, we remain committed to providing you the level of service you know and trust. 
By utilizing XOi, our Service Technicians will still be able to communicate remotely and fulfill service requests if our office is closed. 

Diving into Food Holidays

Hobart Sales and Service Grand Rapids, MI - Valentines Day Restaurant Promotions

Take Advantage of Spending Habits

As some small, or ‘Hallmark Holidays’, are around the corner we love this time of year.  Since people will be out in the next couple of weekends and dining why not use your menus or promotions to your advantage?  71% of Americans planned to dine out for the holiday, according to a previous OpenTable survey, while most of them report they are currently making reservations around lunch time when they get the chance in the upcoming week.  Weather your books are looking a little little light, or you’re already over booked what are your plans for the night of?
Around 46% of diners pick steakhouses, so there’s plenty of room for YOU to  think outside the box when it comes to your menu!

Hobart Sales and Service Grand Rapids, MI - Place a service call

Hobart Sales and Service Grand Rapids, MI - Service Techs 24/7

Stay Ahead of the Game:

Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More

🎊 New Year, New Goals 🎊

Hobart Sales and Service Grand Rapids, MI - January Restaurant News

Setting your goals for 2020

We’ve always found that setting goals can be 2-fold, we start out cheery and optimistic, but in second quarter if things aren’t going perfect it’s hard to stay positive.  Well, after years of experience of running a local business we do know one thing, reliability is our number one priority and how we measure our success year-to-year.

That’s just it, how do you measure your success?  Is it revenue, new menu items, how quickly you can serve a client, or maybe employee retention?  All of these are key performance indicators that can very in the industry, but is our suggestion to consider when placing your 2020 goals.


Hobart Sales and Service Grand Rapids, MI - Service Techs 24/7

Stay Ahead of the Game:

Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More


Hobart Sales and Service Grand Rapids, MI - How to sharpen a Hobart slicer

Have you seen our YouTube videos yet?  Get tips on how to keep your equipment at it’s best all year round!

🌲It’s the Holiday (Banquet) Season🌲

Merry Christmas We’re Here for you in the New Year!

We’ve made it this far in the holiday season and we’re headed for the home stretch!  How can we help you finish off 2019 with a bang?  

Thank you for letting us be a part of your business, we truly appreciate everything you do!


Stay Ahead of the Game: Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More


Hobart Sales and Service Grand Rapids, MI - Restaurant Supply Store

Have you seen our YouTube videos yet?  Get tips on how to keep your equipment at it’s best all year round!

🎉 It’s the Holiday Season 🎉

Did you know more and more people are turning to restaurants for to-go meals on Thanksgiving?  More than side dishes, they’re looking for the whole kit and caboodle that looks like they made it.  No shame in that.  Have you tried offering meals to go?  Or if not the whole meal, how about the desserts?  Adding in some options could gain some added revenue.


Turn the front of house staff into reservations masters in 6 steps – 

  1. Create efficient processes for large reservations.
  2. Educate staff to educate customers. 
  3. Stay organized. 

Read all tips


Stay Ahead of the Game:

Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More

👀Tips to Prevent Down Time 👀

Helpful tips to prevent down time:

  • Unplug, clean, and sanitize equipment that hasn’t been used in a while to keep functionality.
  • Monitor your fridge, freezer and other equipment daily for maintained temperature checks to help ensure your food doesn’t expire.
  • Keep an ear out for any abnormal sounds your equipment is making, if something sounds unusual calling us right away can help save you money!


Did you know that Fall can mean wear and tear on your service food equipment?  
Not only is the temperature change a great reminder to service equipment, Hobart has how-to resources to save you time and money on your current equipment!  
Summer has come and gone and weather it was another all-star year or a little slower than usual, your equipment got a workout.  From sitting stagnate to being overworked it all plays a roll into Fall. 

Hobart Sales and Service – We’re Here to Help You Grow!

Looking to stay ahead of the game?  Learn about our year round service plan here.

🍃Seasons Change Brings Opportunity🍃

Hobart How-to:  When to Clean Your Refrigerator


As the kids head back to school and we work with new schedules comes a lot of opportunity as the weather thinks about changing.  As we all have experienced September can be unpredictable, using this time to your advance is the best piece of advice we can lend. 

Be Prepared: Cleaning and sanitation may not be the favorite part of the job, but keeping ahead of your fall cleaning could pay out in you favor and is sure to save you time later.  If you’re looking to stay extra prepared, predictive maintenance is sure to help! 

Effective Training:  Hiring?  Perfect timing!  How much easier is it when we have staff that is doing exactly what you like.  Keeping on top of our new hires will pay off!

Themed Events: Our city is great!  They offer so many local events that when there’s not something going on people are searching for something to do.  Hosting a themed event at your venue or participating in a community event that’s already in the calendar is an excellent way to stay top of mind.

Read all of our newsletters and subscribe NOW!

July 2019 Newsletter

Hobart How-to: Don’t Over Sharpen Your Slicer

Building a better business: 
Environment: A fun, playful, inviting atmosphere is the top tip to a successful restaurant.  An image that is true to what it says it is, is key to return customers. 
Food:  Food should speak to the environment, making a clear statement on your brand through and through.Costs: Restaurants do not earn a great deal of profit on each sale, Forbes.com stating that a 5 percent profit margin is considered successful.
Customer Service:  We can all agree on this one, who you employee and work with says everything!

June 2019 Newsletter

The Secret Recipe   

Everybody’s working for the weekend, including us working on the weekend!  Time to set the pedal to the medal and stay as cool as possible in the busy kitchen.  Try taking the heat down best you can by using ice towels, closing blinds and lose the chef’s jacket.  Did you know adding fresh ingredients to water can help you stay hydrated longer


If you’re as excited as we are about the warmer weather, then you’ll love the ideas below on how to make the most of the patio season!

Read our complete newsletter!

May Newsletter 2019

Fresh Flavorful Ingredients!

It’s finally here; summer!  Staff is on guard to handle the influx of new patrons and we’re ready to get cooking.  What’s on the menu for the next three months?  Did you that nearly 80% of people eat out WEEKLY in the summer? That’s what we’re talking about!  You have ample opportunities to gain some serious revenue this summer with tourists and people looking to try new things.

If you’re as excited as we are about the warmer weather, then you’ll love the ideas below on how to make the most of the patio season! Read on!