Remote Support

Expert Service. Complete Transparency. Limited In-Person Contact. 

Your health and safety are our top priority! We remain committed to providing you the level of service you know and trust while adhering to the CDC’s latest safety guidelines. 

Intelligent Technology 

We utilize the XOi Vision app to provide each customer the highest level of service while keeping face to face interaction to a minimum. The platform’s photo and video documentation and sharing capabilities allow you to see what our techs see from the comfort and safety of your home. 

Benefits of Using XOi: 

– Quickly identify equipment problems and maintenance issues 
– Provide visual proof of completed and recommended work, shared via easily accessible web-links on your service report
– Document ongoing equipment issues, allowing you to plan ahead for future service requests 
– Conduct equipment surveys for existing systems and new equipment installs 
– Enable remote video support for our technicians, helping them complete your service request in a single visit

Remote Support 

To help minimize the spread of the coronavirus, we have taken necessary measures and precautions to limit in-person contact when in the field. Once your service is complete, an electronic copy of your service report will be emailed to you with a URL link to the XOi secure cloud server. 

We Are Open! 

Our team remains active and is happy to take your calls and requests virtually.  As we continue to navigate and adapt to the evolving situation, we remain committed to providing our customers expert and continued service, now and into the future. 

Continued Service 

Despite the evolving pandemic, we remain committed to providing you the level of service you know and trust.  By utilizing XOi, our Service Technicians will still be able to communicate remotely and fulfill service requests if our office is closed.