Cheers to a new year, a new start and help on the horizon! While there are a lot of unknowns, we’re pushing forward.
Like you, we’ve been reading a lot about what to expect in the upcoming year and how customers will respond to the changes as more things open up. Here’s a great read! Our favorite take away – everyone is used to ordering online and communicating with businesses online, that’s not going anywhere; continue to push all of your efforts online.
We know, it’s been a tough year and we get it. We strive to be your resource and help you the best way we can. Online shopping is at an all time high – including small business gift cards! Year over year online spending is up 40%.
People search for ‘restaurant gift cards’ up 195% month over month, data based on Google search from 2019. This year numbers are already higher than that. People are shopping smarter and sooner this year so make sure you’re putting your customers in the know… thanks social media!
Let your customers know NOW how they can support you! Preordering their Thanksgiving and Holiday meals will look different, but you can still be with them. REMINDER: When sending out pre-ordering emails etc. remind them to bring a cooler to transport meals and keep them warm!
Your health and safety are our top priority! We remain committed to providing you the level of service you know and trust while adhering to the CDC’s latest safety guidelines.
We utilize the XOi Vision app to provide each customer the highest level of service while keeping face to face interaction to a minimum. The platform’s photo and video documentation and sharing capabilities allow you to see what our techs see from the comfort and safety of your home.
Benefits of Using XOi:
Quickly identify equipment problems and maintenance issues
Provide visual proof of completed and recommended work, shared via easily accessible web-links on your service report
Document ongoing equipment issues, allowing you to plan ahead for future service requests
Conduct equipment surveys for existing systems and new equipment installs
Enable remote video support for our technicians, helping them complete your service request in a single visit
Remote Support To help minimize the spread of the coronavirus, we have taken necessary measures and precautions to limit in-person contact when in the field. Once your service is complete, an electronic copy of your service report will be emailed to you with a URL link to the XOi secure cloud server.
We Are Open! Our team remains active and is happy to take your calls and requests virtually. As we continue to navigate and adapt to the evolving situation, we remain committed to providing our customers expert and continued service, now and into the future.
Continued Service Despite the evolving pandemic, we remain committed to providing you the level of service you know and trust. By utilizing XOi, our Service Technicians will still be able to communicate remotely and fulfill service requests if our office is closed.