Blog

New Year, New Mood

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - Supporting Restaurants
Hobart Sales and Service Grand Rapids MI Restaurant Supply Store – Supporting Restaurants

Moving Forward

Cheers to a new year, a new start and help on the horizon! While there are a lot of unknowns, we’re pushing forward. 

Like you, we’ve been reading a lot about what to expect in the upcoming year and how customers will respond to the changes as more things open up. Here’s a great read! Our favorite take away – everyone is used to ordering online and communicating with businesses online, that’s not going anywhere; continue to push all of your efforts online.


Too Good To Resist

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store -  Catering Menu Items

Celebrating in a new way

We know, it’s been a tough year and we get it.  We strive to be your resource and help you the best way we can.  Online shopping is at an all time high – including small business gift cards!  Year over year online spending is up 40%.


Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - Local Search Google My Business

People search for ‘restaurant gift cards’ up 195% month over month, data based on Google search from 2019.  This year numbers are already higher than that.  People are shopping smarter and sooner this year so make sure you’re putting your customers in the know… thanks social media!


Holiday Expectations

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - Transforming Takeout Tips
Take-out in a different light
People want to support their local restaurants now more than ever!  Even if you’re not planning on doing a typical holiday gift card promotion – get $5 for yourself for every $50 you spend on gift cards – still promote gift card sales NOW!

This season may not be your number one choice of how your food is being enjoyed, but the takeout creativity we’ve seen lately is certainly impressive!

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - Let Customers Know You're Open

Let your customers know NOW how they can support you!  Preordering their Thanksgiving and Holiday meals will look different, but you can still be with them.  
REMINDER: When sending out pre-ordering emails etc. remind them to bring a cooler to transport meals and keep them warm!

Be Prepared

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - ROI for 2020 4th Quarter

A Little …..

… goes a long way.

When it comes to staffing it can be hard, but what are most employees saying they value now more than ever?  TRUST.

We appreciate our employees, just like you do, and do whatever it takes to make them comfortable and successful.  Success this year means everyone keeping safe – that’s another reason we’ve teamed up with XOi Technology to keep your staff and our staff safe.
How does XOi work?  It is a remote service assistant that allows you to send us a picture of your equipment that needs to be repaired to limit in person contact.

Remote Service for Free*

Remote Service Assistant 
Send us a picture to get your equipment fixed ASAP!

When you have an issue with your equipment we’re here, but now more than ever.  With complete transparency, seamless communication and improved customer satisfaction. Hobart Service utilizes visual intelligence to help you make better, more informed decisions when it comes to maintaining your facility complete with photos and videos.

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - September 2020 Promotion
*Offer ends September 30, 2020

Complete Kitchen Inspection

Hobart Sales and Service Grand Rapids MI Restaurant Supply Store - Whole Kitchen Inspection Special
*Offer ends August 30, 2020
Whole Kitchen Inspection Includes:
– Check for leaks – Check switches– Refrigeration
– Lubricate/Grease – Check bearings– Gas Equipment
– Calibrate temps– Check power cords– Electric Equipment
– Check motor– Check general hardware– Ice Machine
– Check gaskets– Dishwasher

Staying on Top of Safety

New Service Technology
To keep you and your staff safe!
When you have an issue with your equipment we’re here, but now more than ever.  With complete transparency, seamless communication and improved customer satisfaction. Hobart Service utilizes visual intelligence to help you make better, more informed decisions when it comes to maintaining your facility complete with photos and videos.
Hobart Sales and Service Grand Rapids Restaurant Supply Store Grand Rapids, MI - Contactless Restaurant Support

Be Prepared to Reopen!

Staying Positive
Be ready for your customers!

We’ve been listening… a lot of people are ready for things to ‘get back to normal’.  With the uncertainty of the current situation we want to make sure you’re ready when the time comes to welcome people back into your stores and restaurants.  Sure, things will be different, but rest assured that you’re ready to go when people are able to come back.


Whole Kitchen Inspection Includes:

– Check switches
– Check for leaks 
– Lubricate/Grease
– Calibrate temps
– Check motor
– Check gaskets
– Check bearings
– Check power cords
– Check general hardware
– Gas Equipment
– Electric Equipment
– Ice Machine
– Refrigeration
– Dishwasher

Stay Ahead of the Game:

Our newest XOI Technology we offer limited in-person contact when in the field. Once your service is complete, an electronic copy of your service report will be emailed to you with a URL link to the XOi secure cloud server.

Learn More

Limited Contact Support

Expert Service. Complete Transparency.  Limited In-Person Contact. 

Your health and safety are our top priority! We remain committed to providing you the level of service you know and trust while adhering to the CDC’s latest safety guidelines. 

Intelligent Technology 

We utilize the XOi Vision app to provide each customer the highest level of service while keeping face to face interaction to a minimum. The platform’s photo and video documentation and sharing capabilities allow you to see what our techs see from the comfort and safety of your home. 

Benefits of Using XOi: 

  • Quickly identify equipment problems and maintenance issues 
  • Provide visual proof of completed and recommended work, shared via easily accessible web-links on your service report
  • Document ongoing equipment issues, allowing you to plan ahead for future service requests 
  • Conduct equipment surveys for existing systems and new equipment installs 
  • Enable remote video support for our technicians, helping them complete your service request in a single visit
Remote Support 
To help minimize the spread of the coronavirus, we have taken necessary measures and precautions to limit in-person contact when in the field. Once your service is complete, an electronic copy of your service report will be emailed to you with a URL link to the XOi secure cloud server. 
We Are Open! 
Our team remains active and is happy to take your calls and requests virtually. 
As we continue to navigate and adapt to the evolving situation, we remain committed to providing our customers expert and continued service, now and into the future. 
Continued Service 
Despite the evolving pandemic, we remain committed to providing you the level of service you know and trust. 
By utilizing XOi, our Service Technicians will still be able to communicate remotely and fulfill service requests if our office is closed. 

Diving into Food Holidays

Hobart Sales and Service Grand Rapids, MI - Valentines Day Restaurant Promotions

Take Advantage of Spending Habits

As some small, or ‘Hallmark Holidays’, are around the corner we love this time of year.  Since people will be out in the next couple of weekends and dining why not use your menus or promotions to your advantage?  71% of Americans planned to dine out for the holiday, according to a previous OpenTable survey, while most of them report they are currently making reservations around lunch time when they get the chance in the upcoming week.  Weather your books are looking a little little light, or you’re already over booked what are your plans for the night of?
Around 46% of diners pick steakhouses, so there’s plenty of room for YOU to  think outside the box when it comes to your menu!

Hobart Sales and Service Grand Rapids, MI - Place a service call

Hobart Sales and Service Grand Rapids, MI - Service Techs 24/7

Stay Ahead of the Game:

Let your equipment tell you when it needs to be serviced, with
Wireless Sensor Technology

Learn More